Information Page - FAQ
How long will it take to receive my order?
All our rings are made to order to ensure quality and personalization. Allow up to 3-5 weeks to receive your order. Silver items can take an additional 1-2 weeks.
Is moissanite a real diamond?
Moissanite is not a natural diamond; however, it is its own unique gemstone. This gem offers consumers one important factor that many diamonds simply can’t match: a low cost. Moissanite has always been and will always remain conflict-free and ethically sourced.
Are your rings made of quality material?
Absolutely! Our rings are made of only the finest quality materials. Stones and metals naturally differ in quality (i.e. diamonds differ depending on clarity, cut and color; gold color can vary depending on karat), but we pride ourselves in making sure each ring is crafted to the highest standards. Since each ring is unique, we make sure to specify the materials in each listing.
Do you allow returns?
Exchanges are given within 30 days of receiving your jewelry, excluding custom orders, engraved items, and items broken or damaged after receipt. Please contact us first before you make a custom order so we can walk you through the process, ensuring you receive the exact product you’re looking for.
Who creates the rings? We work together with a host of designers to brainstorm new ideas we want to bring to life. Then, our talented and experienced goldsmith brings these designs to reality. We also work with trusted vendors to bring you new, trending styles.
How do I design my ring?
We love helping our customers create the custom ring of their dreams! If you have something in mind that you just aren't finding out there, send us an email, and we will make your dream a reality. Contact us or email us at firstname.lastname@example.org.
What warranties do you offer?
We offer a Citrus Care Warranty on all our rings. This covers the first 60 days for resizing the ring, most repairs, and professional cleaning and inspections. It also covers manufacturer defects for the life of the ring. Additionally, we offer an extended service plan for repairs related to daily wear.
Still need help? Contact us and we will get to you as soon as possible!